The Coaching Approach
for Managers/Leaders

PROGRAM CONTENT
2 training days

UNIT 1: COACHING CONCEPTS
PARTICIPANTS WILL:

• gain a clear understanding of the ICF definition of coaching
• familiarize themselves with coaching principles
• understand the differences between coaching, guidance, mentoring, psychotherapy, counseling, training, and management
• learn to distinguish between “Self 1″ and ” Self 2″ based on T.Gallwey’s system of “Inner Game”

UNIT 2: TAKING A COACH POSITION
PARTICIPANTS WILL:

• find out what constitutes the position of “coach”
• realize how avoiding judgment affects communication
• understand the value of dissociativeness in management using examples
• understand the cost of directivity for business
• analyze the level of trust in a team according to 4 parameters

UNIT 3: THE COACHING APPROACH TO MANAGEMENT
AS A RESULT, PARTICIPANTS WILL:

• gain experience in conducting conversations in a non-directive style
• recognize the differences between directive and non-directive style
• develop non-directive management style skills
• determine the place of the coaching approach in the cycle of management functions

UNIT4: QUESTIONS ARE THE FOUNDATION OF THE COACHING DIALOGUE
PARTICIPANTS WILL:

• solve problems related to their specific goals using ready-made coaching questions
• learn about J. Starr’s criteria for coaching questions
• practice formulating questions based on the intent of the question
• gain practical experience in creating questions fitting the criteria, using management case studies

UNIT 5: STRUCTURE OF THE COACHING CONVERSATION
PARTICIPANTS WILL:

• get acquainted with “the model T” (Miles Downey) and conduct coaching conversations using the T-model
• learn about the criteria for goals in coaching, and practice asking questions at the goal-setting stage
• gain practical experience in formulating their own questions using the GROW model
• hold coaching conversations using the GROW model and get feedback

UNIT 6: CREATING PARTNER RELATIONS
PARTICIPANTS WILL:

• learn the feedback features in a coaching format (according to Marshall Goldsmith), practice this skill, and recognize the advantages of this method
• familiarise themselves with ways of building successful partnerships with employees
• develop arguments for the importance of affiliate coaching position when working with your employees through Beckhard’s Formula for Change
• learn about David Clutterbuck’s 4-levels of listening markers and practice in-depth listening

UNIT 7: COACHING TOOLS TO IMPROVE
EMPLOYEE AWARENESS AND INVOLVEMENT
PARTICIPANTS WILL:

• get acquainted with the Scale technique and its applications in different formats of managerial communication
• watch a demonstration coaching session showing the use of the Scale technique
• practice using the Scale technique
• get acquainted with the Coaching Wheel technique and its applications,
  get practical experience using this technique

Who is this program for?

• business owners
• top managers
• heads of company departments
• personnel management reserve

Order on-site or in-house training, or send managers to the open workshop in your city!